Customer Service Representative

• $35.80 per hour + Super
• Full-Time Contract: 8th August 2025 – 7th February 2026 (with potential extension)
• Location: Gosford (Onsite Only)

Join a leading NSW Government agency committed to delivering world-class customer service! This is a great opportunity to provide high-quality support to the community, assisting customers with essential road safety enquiries.

Key Responsibilities:

• Deliver high-quality customer service within a high-volume contact centre environment, maintaining strict confidentiality
• Handle customer enquiries promptly and courteously, utilizing multiple technology platforms and databases efficiently
• Accurately document customer information and interactions, identifying and referring non-standard or complex enquiries to specialist teams
• Maintain current knowledge of policy, legislation, and business processes relevant to road safety

What You'll Bring:

• 2-3 years customer service experience (e.g., call centre, administration, retail)
• Excellent written and verbal communication skills
• Strong computer skills: Intermediate proficiency, including typing, mouse/monitor use, strong email etiquette, and proficiency in Microsoft Office Suite (Outlook, Teams)
• Technical savviness and the ability to quickly pick up new systems and software
• Previous experience working in an office environment. (Previous call centre or government experience is preferred, but not essential)

Opportunity Details:

• Pay Rate: $35.80 per hour + Super

• Contract: Full-time (35 hours per week / 7 hours per day) from 8th August 2025 to 7th February 2026.

• Roster: 7am-7pm rotating roster, Monday to Friday (excluding public holidays). Shifts rotate every 4 weeks

• Location: This is an onsite-only role at the Gosford Contact Centre. No hybrid working arrangements are available.

Comprehensive Training Program: Successful candidates will undertake a structured three-phase training program, all held onsite:

• Initial Training: 5-day General + Fundamentals (Gosford Contact Centre).
• Product Training (Phase 1): 8 days (Newcastle Contact Centre).
• Product Training (Phase 2): 8/9 days (Newcastle Contact Centre).
• In-between training phases, you will begin taking live calls for completed topics, with full support from your Team Leader and Subject Matter Expert at the Gosford Contact Centre. Full-time attendance is required for all training phases.

Next Steps & Application Process:

• Shortlisted candidates will be required to attend an in-person interview at the Gosford Contact Centre (approx. 30 mins)
• Successful contractors will be required to undergo a National Police Check

If you're a customer service professional looking for a challenging and rewarding role within a vital government service, apply now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.